Refund & Cancellation Policy

This policy applies to fees paid to Praveen Nagaraj for the MallManager software subscription and related platform charges at https://mallmanage.in.

It does not govern rent, CAM, or other property invoices paid by tenants to mall operators. Those are between the tenant and the mall; refunds for those payments follow the mall's own commercial terms.

Free tiers and promotional trials (if offered) do not require payment. If a paid trial converts to a paid plan, charges begin as described at signup or in your order.

You may cancel a paid subscription by contacting us at hello@mallmanage.in or from account settings where available. Cancellation stops future renewals; it does not automatically refund periods already billed unless stated below.

If you are charged in error, or we fail to provide access to the paid plan you purchased, contact us within 7 days of the charge at hello@mallmanage.in or +91 80725 62456. We will investigate and, where appropriate, issue a full or partial refund via the original payment method through Cashfree.

Discretionary goodwill refunds may be considered for early cancellation of annual plans on a case-by-case basis.

• Fees for periods already used without material service failure.
• Third-party payment gateway fees where not recoverable.
• Tenant-to-mall property payments (not software subscription fees).

Approved refunds are typically initiated within 5–10 business days. Banks and Cashfree may take additional time to credit your account.

Refund requests: hello@mallmanage.in · +91 80725 62456
Praveen Nagaraj · Coimbatore, India